Sy,
It is with a sadden heart that I write this letter- as you can see from the email attached I came in to adopt "Devine" but she was not there. When I arrived I immediately feel in love with 2 Chihuahuas then named "Hugo & Giant" – Now “Felix and Oscar) they had to go together because they were all they ever knew. Christine was there when I got there - I was so happy to be taking these 2 boys home with me that I wrote on the check and on the contract 10/8/08 - even joked with her about it - the actual date was the 9th - I was off for Yom Kippur. (you can also verify it by the next email that I will forward; and also the one that I sent the same day that I bought them home.) She told me that I had to return with Giant back to remove his sutures - I was not able to; nor my husband able to make it to the shelter - since we already had an appointment with the vet (Landing Animal Care Center) I called the office and they told me that they would take care of it. Upon taking the dogs for their wellness visit - Dr.Vallari examined their teeth and advised us that they were in really bad shape - even pointing out that they both had missing teeth and so much plaque that he was able to scrap an piece off, they also had an infection in both ears - (the medicine was returned with them) also he examined Giant (Oscar) and said that the suture still needed to stay in and for me to wait an additional 10 day and to bring them both in - by then the ear infection should of cleared up and Now I understand that it would be my responsibility to take care of any medical needs that they would need - going forward - but I was not made aware that they needed extensive dental work - their office quoted me $663.18 for each of them. We decided that I could not afford to pay this much money - they need this and I cannot provide it - so my husband took the dogs back today. Upon arriving Christine asked for of the paperwork she had given me ( I only have the copies of the original which your organization has) and when my husband asked about our refund she said we forfeited it because it was past 14 days - I picked them up 2 weeks ago on Thursday- not only that the check was already cashed on the very next day - she said you can clearly see on the contract and on the check - I believe should my either receive my money back or be able to chose another dog.. Now we have no dogs nor our money - Here I thought we were doing some thing good by adopting rescued dogs and helping out to be treated this way - treated with animosity because we were not notified about the condition of their teeth and were honest enough to inform you that we could not afford to get both of their dental work done. Can someone please look into this give me a response?
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